Data We Collect

We collect or receive several types of information about you:

Information You Provide to Us: You may choose to provide personal data to us, such as your name, email address, telephone number, or other contact and identity information in the following contexts:

• When contacting us for support or inquiries (we will collect whatever information you choose to provide, such as your email and the contents of your communication).

• If we ever implement account registration or identity verification (KYC) for certain services, we may collect information such as your full name, date of birth, physical address, government-issued identification numbers (e.g., NRIC, passport, or driver’s license) and copies of identification documents, and any other information required by law.

• When subscribing to newsletters or updates, participating in surveys, or responding to promotions or contests (we would collect your email or mailing address and any responses).

• Any other information you directly send to us (for example, if you submit feedback or fill out a form on our website).

Information Collected Automatically: When you access or use our website or Services, we and our third-party analytics or service providers may automatically collect certain technical data about your device and usage of the Services:

• Device and Network Information: This includes your device’s IP address (Internet Protocol address) (Privacy Policy | Cicada Wallet), browser type and version, operating system, language preferences, and device identifiers. We also log the time and date of access, pages or features viewed, website navigation paths, and the page you visited before navigating to our site.

• Usage Data: We collect information about how you interact with our Services, such as the features or links you click or pages you view, the frequency and duration of your activities, and other statistical data. This may involve the use of cookies and similar tracking technologies (explained in Section 3 below).

• Logs: Our servers automatically record certain information in log files, including how users interact with our website (e.g., error logs, download reports, etc.). These logs are generally used for debugging and improving the service and are not used to identify individuals, except in cases of investigating malicious activities.

Blockchain and Transaction Data: Because CICADA Finance is a decentralized finance platform, we may process information related to your blockchain transactions:

• When you use our Services, we process your public blockchain wallet address (also known as a public key) and monitor transactions that you authorize through the Services (such as deposits, withdrawals, or swaps involving that address). Public blockchain addresses and transactions are by their nature publicly available on the blockchain and not controlled by us. However, we do not associate your name or identity with your public wallet address in our systems unless you have provided that information to us.

• Note: transactions conducted via our platform occur on a blockchain (e.g., Ethereum). Those transactions may reveal your public addresses, the amounts and types of digital assets involved, and other transaction metadata to anyone with access to the blockchain. We consider this “public blockchain data” as potentially personal data if it can be linked to you, and we treat it in accordance with this Policy; however, we cannot erase or alter blockchain data, see Section 7.

• If required by law or compliance obligations (such as anti-money laundering regulations), we might use blockchain analytics tools to assess transaction patterns associated with your addresses. These tools could infer certain information (e.g., whether an address has interacted with certain services or is associated with risky activities), but we generally do not tie blockchain analytics results back to personally identifying information except as needed for legal compliance.

Communication Data: If you communicate with us by email, online chat, or otherwise, we collect the communication and any personal data provided therein. This includes any support requests, questions, or feedback you send us. We use this information to respond to you and improve our Services and customer support processes. We may also keep records of our communications with you (including any call recordings, with notice and to the extent permitted by law).

We strive to minimize the personal data we collect and will typically ask only for information that is reasonably necessary to provide our Services or comply with our legal obligations (Privacy Policy | Cicada Wallet). You can always choose not to provide certain information, but this may limit your ability to use some features of the Services.